Shipping Policy
At LE BEAU SAPIENS, we believe in getting your style to you as quickly and smoothly as possible. That's why we offer fast, reliable shipping right to your doorstep. Whether you're in a rush or taking your time, we've got options to suit your needs. Plus, we keep you in the loop every step of the way with real-time tracking updates. Got any special requests? Just let us know, and we'll do our best to make it happen. Your order, your way—because you deserve nothing less.
We guarantee shipping your order within 48 hours of getting it.
Explore all our shipping options and choose the one that works best for you.
Be mindful of your surroundings and strive to consume responsibly. Double-checking all details before placing your order is crucial to avoiding mistakes that could result in additional transportation. By taking this extra step, you're helping to reduce your carbon footprint and contribute to a more sustainable future.
_____
The courier rushes parcels to most countries. We provide approximate delivery times, but they may change from time to time - depending on payment acceptance, product availability or customs issues.
Standard delivery times
Poland: 1-3 business days
Europe and UK: 3-5 business days
Other countries: 3-7 business days
Remember that in high traffic it may be a bit longer. After payment is posted, the product is checked, the package is packed, and you receive an email with the tracking number. You can track it on your account or directly with the carrier.
Return & Exchange Policy
Please inspect the parcel upon arrival in the presence of the courier. If the parcel is damaged, we cannot be held responsible, as we meticulously check and record our packaging process before shipping.
_____
If you choose not to accept your order due to a damaged parcel during delivery, please take a few clear photos of the package in the presence of the courrier to report to us later. This is acceptable only if the parcel remains unopened.
Simply hand the parcel back to the courier, who will handle the return process for you / or use the exact return form (which you received in the email) if you've collected the parcel from a parcel locker.
Contact us by email (with all necessary information), and we'll quickly resolve the issue, either by issuing a refund or replacing the item to ensure your satisfaction.
* Please keep in mind that even if the parcel appears damaged, it's highly likely that the clothing inside is still in perfect condition. We take great care to pack our items securely to protect them, even in the event of rough handling during transport.
_____
You got your parcel in hand and till now everything's going well.
This is time now to enjoy opening !
If it’s not the perfect fit, no worries—we’ve got your back. Our easy return and exchange policy lets you swap or return your items within 7 days, no questions asked. Just send it back in its original condition, and we’ll handle the rest. Whether you need a different size, color, or simply changed your mind, we’re here to make sure you walk away happy.
We can only accept returns if the item is in its original, perfect condition, not smelling any odors and including all accessories and trimmings. That's why it's important to try on your new apparel while keeping all attached all tags or other labels intact.
_____
Any parcels returned after the specified time will be rejected and sent back to the sender. We do not accept cash returns for any reason. The sender is responsible for the costs and risks of returning the product.
_____
Return costs -
Poland 19PLN
Europe and UK 15.00 €
Rest of the world 35.00 €
Return shipping costs will be reduced as part of the refund. Customers are responsible for customs and taxes. Failure to do so will result in your parcel being returned to the sender.
To initiate a return, please visit the LINK and follow the instructions.
If you need additional information regarding your return, you can send an email to: support@lebeausapiens.com