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FAQ
Our FAQ (Frequently Asked Questions) is your go-to spot to get quick answers about shopping with us, everything from sizing and shipping to returns, payments, and much more. Think of it as a shortcut to the info you need, so you don’t have to wait for an email reply.
We want this FAQ to grow with YOU. Whenever you have a question in your head, no matter how small or quirky, tell us! The questions you ask most help us update and improve the FAQ, making it smarter, more useful, and tailored to what shoppers like you actually want to know.
So, next time something pops up while browsing or after getting your parcel, drop us a line. Your curiosity keeps our FAQ fresh, friendly, and 100% helpful.
When will my order be shipped?
Once your order has been received and payment confirmed, we aim to dispatch it within 48 hours.
What should I do if my parcel arrives damaged?
If the parcel appears damaged, take clear photos before opening it, ideally in the presence of the courier. If you collected it from a parcel locker or pickup point, photograph it before opening as well. If you wish to reject the parcel, hand it back to the courier, then contact us with the relevant information and photos.
What if the parcel looks damaged but the clothing inside is fine?
No worries. Our garments are carefully packed to protect them during transport. External packaging damage does not necessarily mean that the items inside are damaged.
Can I return an item if it doesn't fit or isn't right for me?
Yes. You have 14 days from the date of delivery to send your return back to us, provided that all return conditions are met.
How do I request a return?
Simply contact us at support@lebeausapiens.com with your order number and the reason for your return. Once your request is accepted, we will provide the necessary instructions.
How are returns handled?
Every return is reviewed individually by a member of our team. We believe in a simple, personal and human approach rather than an automated process.
What condition must returned items be in?
Items must be returned in their original condition, clean and free from unpleasant odours, with all original tags, labels, accessories and trimmings intact.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. The return must be sent with a tracking number, and the sender is responsible for the parcel until it reaches us.
What if I receive a damaged item?
If an item is genuinely damaged upon arrival, please contact us and provide appropriate proof, such as clear photographs or a short unboxing video. Where the damage is confirmed, we may cover the return shipping costs and arrange an appropriate solution.
How should I send my return?
Use the original packaging whenever possible, or another secure packaging that properly protects the items. You may use the courier or postal service of your choice. Tracking is mandatory.
When will my return be inspected?
Once received, your return will be inspected within 36 hours, and you will receive confirmation by email.
When will I receive my refund?
Once your return has been accepted, the refund will be processed within 21 business days. Whenever possible, we process refunds sooner!
How will I receive my refund?
Refunds are issued to the same payment account used for the original purchase. We do not issue cash refunds or refunds to another account, except for purchases originally paid for in cash in-store.
Can I exchange an item?
Yes. Exchanges follow the same return procedure. To replace an item, you will need to place a new order once the original return process has been completed.
Where can I find the complete shipping and return conditions?
For full details, please refer to our Shipping Policy and Refund Policy.
Where are our pieces made?
At LE BEAU SAPIENS, we believe that where a garment is made matters, but how it is made matters just as much!
Some of our pieces are developed and manufactured locally in Europe. Others are produced with carefully selected partners overseas, where specific expertise, technical capabilities or production possibilities are sometimes better suited to a particular product.
We do not choose a manufacturing location based on geography alone. We choose our partners based on their know-how, their ability to meet our quality standards and the way they work.
Every manufacturer we work with is perfectly known to us. We build direct relationships with our production partners, visit their facilities and make sure we understand how and where our pieces are made.
For us, responsible production means paying attention not only to the final product, but also to the people behind it. We expect our partners to respect appropriate working conditions and applicable environmental standards.
Our goal is not to claim that everything is local, nor to pretend that one country of production is automatically better than another.
Our goal is to make each piece the right way, with the right know-how, the right level of quality and respect for the people involved in making it. And ultimately, to offer you a piece that delivers the quality you expect, at a fair and considered price.
Full information about the origin of the purchased item can be traced in our online store in the TRACEABILITY section.
What does “sustainable apparel” mean?
Sustainable apparel refers to clothing that is designed and produced with the aim of reducing its environmental and social impact throughout its life cycle. This can involve the use of more responsible materials, such as organic cotton, linen, recycled fibres or materials with a lower environmental impact. It can also include production processes that seek to reduce the use of water, energy and chemicals, while limiting waste and improving resource efficiency.
Sustainability also takes into account the people involved in the production process, including safe and decent working conditions and respect for applicable labour standards. Durability and quality are equally important: garments designed to last longer can help reduce the need for frequent replacement and limit textile waste.
Finally, transparency plays an important role. Responsible brands seek to provide clear information about their materials, manufacturing processes and production partners. Ultimately, sustainable apparel is about taking a more considered approach to clothing production, with greater attention to its impact on the environment, people and resources.
Are our clothes fully produced locally?
No, and we believe transparency is more important than making a simple claim about origin.
Some of our pieces are manufactured in Europe, while others are produced with trusted partners overseas.
Different products require different expertise, machinery and technical capabilities. In some cases, producing closer to home makes the most sense. In others, working with a specialist manufacturer abroad allows us to achieve the level of quality or technical execution we are looking for.
We also recognise that the origin of a finished garment tells only part of the story. Fabrics, yarns, fibres and other components often travel across several countries before a garment is completed.
That is why we prefer to be transparent about how our pieces are made rather than suggesting that a simple “Made in Europe” label automatically tells the whole story.
For us, responsible production means knowing who makes our clothes, maintaining direct relationships with our partners and paying attention to both quality and the conditions in which our pieces are produced.
What is 'Green Washing'?
Greenwashing is the practice of misleadingly presenting a company, product, or service as more environmentally friendly or sustainable than it actually is. Companies often use vague slogans, symbols, or colors associated with nature to create the impression of environmental care, even though their actions have limited or even negative impacts on the planet.
Greenwashing can occur when a company claims that clothing is "made in the EU" to appear environmentally friendly to European customers, while deliberately omitting the fact that fabrics or raw materials come from distant regions.
However, if a company is transparent about the entire supply chain and production cycle of its product, the customer is not misled. In such cases, it is not considered greenwashing because the customer is informed about the full reality of the production process.